Manager, Business Operations & Transformation

About Job

At Multiplier, we're building the infrastructure for global employment. As we scale across Payroll, EOR, Benefits, Mobility, Finance Operations, and Customer Operations, we're looking for exceptional operators who can build systems that scale. This is not a PMO role. This is not a coordination role.

This is a builder role focused on operational transformation, process excellence, and scalable execution.

Skills & Qualification

Experience

5+ years in Business Operations, Strategy & Operations, Operational Excellence, Consulting, or Transformation roles.

Experience in high-growth SaaS, FinTech, HRTech, Payroll, or operations-heavy environments is preferred

Skills

Process Mapping & Workflow Design

Root Cause Analysis

Operational Risk Assessment

Program & Change Management

Cross-Functional Stakeholder Management

Data-Driven Problem Solving

Documentation & SOP Creation

Traits

Strong ownership mindset

Systems thinker

Comfortable with ambiguity

Curious about why processes break

Bias for action and execution

Responsibilities

Operational Deep Dives

Analyze end-to-end workflows across Payroll, EOR, Benefits, Mobility, Customer Success, Support, Finance, and GTM Operations

Identify bottlenecks, ownership gaps, manual processes, and operational risks.

Drive root-cause analysis for recurring issues

Process Excellence & Governance

Design and standardize SOPs, process maps, RACI frameworks, escalation paths, and governance mechanisms

Establish scalable and repeatable operational processes across functions

Risk & Operational Resilience

Identify process, compliance, dependency, and revenue-impacting risks.

Build controls and monitoring mechanisms to prevent operational failures before they occur.

Transformation & Automation

Drive automation, AI adoption, workflow redesign, and productivity improvement initiatives.

Partner with Product and Engineering teams to scale operational capabilities.

Cross-Functional Leadership

Work closely with Operations, Product, Engineering, Finance, Compliance, and Customer Experience teams.

Lead strategic initiatives that improve execution across the business.

Why Join Us

Most companies hire operations teams to manage scale.

We're building a team to architect scale.

This is an opportunity to shape the operating system behind one of the world's fastest-growing global employment platforms.