Shared Services

Sr. Manager – Shared Services ## Company Overview *Not specified.* ## Job Summary The **Sr. Manager – Shared Services** at CashFlo will oversee the accuracy and efficiency of finance workflows powered by AI automation, specifically focusing on Accounts Payable, Accounts Receivable, GST processing, and payments. The role involves managing a team responsible for auditing invoices, resolving discrepancies, and ensuring compliance with client policies, thereby contributing to the company's goal of building India’s largest AI-powered finance automation platform. ## Responsibilities - Review and resolve low-confidence calls, discrepancies, and exceptions flagged by CashFlo’s AI agents across AP, AR, GST, and payments workflows. - Determine the root cause of each flagged exception and apply the correct accounting treatment. - Lead and manage a team of executives conducting invoice audits and discrepancy identification. - Review escalated and complex cases surfaced by the team, making final decisions on resolution. - Feed resolved cases back into the system to help train and continuously improve the AI platform. - Engage in client interactions to understand their finance policies in detail and recommend changes aligned with industry best practices. - Ensure invoices and related financial data are processed accurately, with complete exception handling and resolution. ## Qualifications - **Qualified Chartered Accountant (CA)** — mandatory, with the ability to judge complex accounting scenarios and determine correct treatment. - 3 to 7 years of experience in **F&A shared services** or **outsourcing**. - Prior experience as an **Account Manager** (client servicing, not sales/business development) for at least one large Indian client with a turnover exceeding Rs 500 crore. - Proven leadership experience managing a team of 5 or more people in exception handling or shared services setup. - Strong **first-principles reasoning** ability to structure and analyze complex accounting and discrepancy scenarios. - Comfortable working in an **early-stage, fast-paced, and unstructured environment**. ## Preferred Skills - Experience with AI or automation platforms in finance processes. - Excellent communication and client management skills. - Ability to adapt to evolving technology and process improvements. - Knowledge of Indian tax regulations, especially GST. ## Experience - 3 to 7 years of relevant experience in finance and accounting shared services or outsourcing environments. - Demonstrated leadership in managing teams and handling complex financial discrepancies. - Experience working with large clients with significant turnovers (> Rs 500 crore). ## Environment - The role is based in **Pune**. - The work environment involves managing a team in a dynamic, early-stage startup setting. - The position may require engagement with clients and cross-functional teams. - The environment is fast-paced and may involve working in unstructured conditions to meet SLA commitments. ## Salary *Not specified.* ## GrowthOpportunities *Not specified.* ## Benefits *Not specified.*