Customer Service Representative- Vietnamese (Contract Based)

Overview

We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.

Qualifications

• Native Vietnamese

Minimum Bachelor Degree or Diploma qualification

English level: B2 (Upper-intermediate)

Strong communication and interpersonal skills

Customer-oriented with good problem-solving ability

Basic computer skills and typing ability

Willing to work shifts, weekends, or public holidays if required

Preferred:

Previous experience in Customer Service / Call Center / BPO is an advantage

Experience handling inbound support is a plus

Responsibilities

Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner

Provide accurate information about products, services, orders, or general support requests

Resolve customer issues and complaints while ensuring high customer satisfaction

Update and maintain customer records in the system

Follow company procedures, quality standards, and service guidelines

Escalate complex or unresolved cases to the appropriate team

Originally posted on Himalayas