Head of Technology

Head – Product, Technology & Analytics ## Company Overview *Not specified.* ## Job Summary We are seeking a **senior technology and product leader** for a **fast-growing, digital-first consumer brand** based in Mumbai. This pivotal role will oversee the company's **technology, product, data, analytics, and AI roadmap**, working closely with the founding team and senior business leadership. The role is at the intersection of **business, technology, operations, and customer experience**, responsible for building and scaling platforms that support digital commerce, internal operations, data infrastructure, and AI-driven transformation. The leader will manage a **cross-functional team** across Engineering, Product, Data, Business Intelligence, and AI initiatives to drive innovation and growth. ## Responsibilities - **Technology Strategy & Leadership** - Define and execute the **long-term technology roadmap** aligned with business priorities. - Build **scalable and reliable architecture** for all critical systems. - Drive **technology investments**, platform development, and prioritization decisions. - Establish a **high-performance engineering culture** focused on speed, reliability, ownership, and measurable business impact. - Build, mentor, and retain **high-performing technology and product teams**. - **Digital Product & Customer Experience** - Own the **roadmap for the website, mobile app**, and all **customer-facing digital experiences**. - Improve **conversion rates, retention, personalization**, and overall **customer journeys**. - Drive **experimentation, A/B testing**, and **product-led growth initiatives**. - Collaborate closely with **Growth, Marketing, CRM**, and **commercial teams**. - **Internal Platforms & Business Systems** - Manage **internal platforms and tools** across operations, supply chain, finance, customer support, and commercial functions. - Lead **ERP implementation**, workflow automation, and **process digitization** initiatives. - Use technology to enhance **efficiency, visibility**, and **execution** across the organization. - **Data, BI & Decision Intelligence** - Own the **data strategy, analytics infrastructure**, and **business intelligence roadmap**. - Build a **reliable single source of truth** across functions. - Enable **self-serve reporting** and **data-driven decision-making**. - Partner with functional leaders to identify and deliver **high-impact analytics use cases**. - **AI & Automation** - Shape and execute the **AI roadmap**. - Identify **high-value AI opportunities** across customer experience, marketing, operations, supply chain, and decision support. - Drive adoption of **AI agents, copilots, workflow automation**, and **intelligent internal tools**. - Ensure AI initiatives deliver **measurable commercial and operational outcomes**. - **Data & Infrastructure Security** - Govern the **data-security framework**, including access management, encryption, and compliance with **DPDP Act 2023** and **GDPR**. - Establish **RBAC protocols** across cloud infrastructure, data platforms, and SaaS tools. - Implement **zero-trust** and **least-privilege security principles**. - Oversee **security audits, vulnerability assessments**, and **incident response**. - Ensure **secure third-party integrations** through rigorous assessments. - **Build vs. Buy Decisions** - Evaluate **SaaS platforms** versus **in-house development**. - Optimize **technology investments** for **scalability, speed**, and **flexibility**. - Ensure the **technology stack** supports the company's **next growth phase**. ## Qualifications - **10+ years** of experience across **Technology, Product, Engineering, Digital Transformation**, or related leadership roles. - At least **5 years** of **product leadership** experience. - Proven experience leading **multidisciplinary teams** spanning Engineering, Product, Data, and Analytics. - Demonstrated success in **building and scaling technology organizations** with teams of **10+ members**. - Strong understanding of **digital commerce**, **consumer internet**, **e-commerce**, **marketplaces**, or **high-growth digital businesses**. - Experience with **Shopify** or comparable **commerce platforms** is an advantage. - **Technical skills** in architecture, cloud infrastructure, data management, and security. - **Leadership skills** with a hands-on, outcome-driven approach. - Excellent **communication** and **collaborative skills** to work with cross-functional teams. - Educational qualifications: **Bachelor’s degree** in **Computer Science, Engineering, or related fields**; **MBA** or **equivalent** is a plus. ## Preferred Skills - Experience with **AI, machine learning**, and **automation tools**. - Familiarity with **ERP systems** and **workflow automation**. - Knowledge of **SaaS platforms** and **build vs. buy analysis**. - Experience working in **fast-paced, high-growth environments**. - Strong **business acumen** with the ability to translate technical solutions into **business value**. ## Experience - Over **10 years** of relevant experience in **technology and product leadership**. - Minimum of **5 years** leading **multidisciplinary teams**. - Experience in **digital commerce**, **consumer internet**, or **marketplace platforms** preferred. - Proven track record of **building scalable technology organizations** and **driving digital transformation**. ## Environment - **Location:** Mumbai, India. - **Work setting:** Likely a **hybrid** environment with a mix of **office and remote work**. - **Work conditions:** Fast-paced, high-growth environment requiring **agile decision-making** and **collaborative leadership**. - **Environmental conditions:** Primarily office-based with potential for remote work flexibility. ## Salary *Not specified.* ## GrowthOpportunities *Not specified.* ## Benefits *Not specified.*