Assistant Manager warehouse

Assistant Manager – Warehouse Operations ## Company Overview *Not specified.* ## Job Summary The **Assistant Manager – Warehouse Operations** is responsible for overseeing end-to-end warehouse performance, ensuring seamless coordination with third-party logistics (3PL) partners, maintaining inventory accuracy, and managing inbound/outbound processes. This role plays a critical part in achieving key operational objectives, driving process improvements, and ensuring SLA adherence across all warehouse touchpoints. The incumbent operates with a process-first, metric-driven, and ownership mindset to optimize speed, accuracy, and efficiency in warehouse operations. ## Responsibilities - **Order Fulfilment & SLA Adherence** - Own end-to-end coordination with 3PL/warehouse partners to ensure **99.9%+ SLA adherence** on order dispatch. - Track daily order release, picking, packing, and dispatch timelines; escalate and resolve bottlenecks proactively. - Drive B2B order dispatch adherence, including cut-off compliance, priority routing, and marketplace/channel SLA commitments. - Build and monitor dashboards for real-time fulfilment health, ensuring data accuracy and leadership readiness. - **Inward & Goods Receipt Note (GRN) Operations** - Own Inward Turnaround Time (TAT) and GRN TAT from ASN receipt to stock availability on Warehouse Management System (WMS). - Ensure vendor shipments are received, counted, and GRN-ed within defined SLAs. - Identify and resolve inward discrepancies such as quantity shortages, quality rejections, and mismatches in coordination with vendors and warehouse teams. - Drive process improvements to reduce inward processing time and error rates. - **Return to Origin (RTO) & Return to Vendor (RTV) Operations** - Own RTO and RTV putaway accuracy and TAT. - Ensure returned units are received, inspected, graded, and put away within timelines. - Coordinate between logistics partners and warehouse teams to close RTO loops without inventory leakage. - Monitor RTV workflows for accurate vendor credit reconciliation and timely stock disposition. - **Inventory Management & Cycle Count** - Own monthly inventory variance tracking through systematic cycle counts. - Design and execute cycle count schedules, ensuring 100% coverage of high-velocity and high-value inventory. - Investigate root causes of shrinkage, variances, and mismatches; implement corrective actions. - Maintain inventory accuracy benchmarks and publish monthly variance reports to leadership. - **Systems & Integrations** - Act as Single Point of Contact (SPOC) for warehouse system integrations, including WMS (e.g., Unicommerce, EasyEcom, Increff) and Order Management Systems (e.g., Shopify, Magento). - Ensure configuration accuracy, escalate system issues, and coordinate with technical teams for resolution. - Drive WMS hygiene, including location mapping, bin accuracy, cycle count workflows, and exception handling. - **Warehouse Partner Governance** - Conduct performance reviews with 3PL partners regularly. - Define and track improvement plans for underperforming partners; analyze root causes of SLA breaches. - Oversee adherence to Standard Operating Procedures (SOPs) for picking, packing, dispatch, and returns. - Monitor labor utilization, slot adherence, and dock scheduling at partner warehouses. - **B2B Operations & Trade Fulfilment** - Oversee B2B order processing workflows, including bulk dispatch, routing, and invoice generation. - Track marketplace/channel order timelines to prevent dispatch SLA breaches. - Coordinate with sales and distribution teams on order priorities and stock availability. - **Finance & Reconciliation** - Oversee 3PL billing verification and invoice reconciliation. - Track credit notes related to inventory shortages, GRN discrepancies, and return disputes. - Ensure quarterly ledger reconciliation with warehouse partners. ## Qualifications - 4 to 6 years of experience in **Warehouse Operations, Supply Chain, or E-commerce Operations**, preferably in D2C or FMCG sectors. - Strong hands-on experience managing **3PL partners** and executing warehouse SOPs. - High proficiency with **data analysis**, dashboards, cycle count analysis, variance root cause analysis, and metric-driven decision-making. - Experience working with **WMS platforms** such as Unicommerce, EasyEcom, Increff, or similar. - Proven ability to drive accountability and performance with external partners without direct authority. - Excellent coordination skills balancing ground-level execution with process improvement and reporting. - Educational qualifications: **Bachelor’s degree** in Supply Chain, Logistics, Business Administration, or related fields. ## Preferred Skills - Experience with **OMS platforms** such as Shopify or Magento. - Knowledge of **system integrations** and troubleshooting. - Strong analytical skills and familiarity with inventory management tools. - Ability to lead cross-functional teams and manage stakeholder expectations. - Proactive problem-solving and escalation management skills. ## Experience - **4 to 6 years** of relevant experience in warehouse operations, supply chain, or e-commerce logistics. - Demonstrated success in managing third-party logistics, inventory accuracy, and process improvements. ## Environment - The role involves working in a **hybrid environment** with in-office and warehouse site visits. - The position requires active coordination with external partners and internal teams. - The work setting is fast-paced, requiring attention to detail, process adherence, and proactive problem resolution. ## Salary *Not specified.* ## Growth Opportunities *Not specified.* ## Benefits *Not specified.*