Product Support / Product Analyst / Business Analyst (Travel Technology)

**Summary**

The role involves driving successful product implementations, configuring client setups, collaborating with cross-functional teams, and delivering an exceptional customer experience.

**Responsibilities**

• Configure client setups and travel policies on corporate booking platforms
• Support product implementation and client onboarding
• Coordinate with Developers, Technology Partners, Operations, Sales, and Key Account Management teams
• Troubleshoot product and configuration issues while ensuring SLA adherence
• Participate in product enhancement discussions, UAT, and release testing
• Conduct client demonstrations, training sessions, and provide ongoing product support
• Maintain product documentation and support knowledge base

**Requirements**

• Experience in Corporate Travel Management (TMC)
• Experience with Online Booking Tools (OBT)
• Experience as Product Support / Product Analyst / Business Analyst
• Experience with UAT & Functional Testing
• Experience with Travel Technology Platforms
• Experience with API Integrations, SAP Concur, SSO & HRMS (preferred)

**How to apply**

Interested candidates can share their updated resume at