Specialist, People Experience

We are seeking a Specialist – People Experience to join our HR team in Bengaluru. In this role, you will be responsible for managing critical touchpoints throughout the employee lifecycle, including offer management, seamless onboarding, background verification (BGV), benefits administration, and offboarding processes. The ideal candidate will demonstrate exceptional attention to detail in managing large datasets and ensuring continuous audit readiness through documentation and process compliance.

Key Responsibilities:

• Review and release the candidate offers upon validation of required details ; Verify supporting documents uploaded by the Recruitment team prior to releasing the offer.
• Onboarding the new hires in the HRMS by validating the new hire forms and activating them.
• Manage the BGV process by coordinating with external vendors to ensure initiations and closures meet defined Turnaround Times ; Follow up with HR Business Partners to resolve documentation discrepancies or obtain clarifications during the process
• Execute exit processes for employees ensuring compliance with internal SOPs and Turnaround Times
• Manage various employee benefit programs, such as car leasing, long service awards,learning assistance programs, etc.
• Maintain HR dashboards and trackers and ensure all processes are "audit-ready" at any given time, adhering to internal quality standards and external labour law mandates.
• Bachelor’s degree in Human Resources, Social Work, or related field with 1 to 2 years of relevant experience in HR Operations (preferably in start up environment)
• Proficient in MS Excel (VLOOKUPs, Pivot Tables) to manage large employee databases and perform reconciliations.
• High attention to detail, organizational skills, and process compliance
• Structured work practices and strong service orientation to ensure task completion within defined TATs.
• Should be able to handle sensitive and confidential employee data.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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