Customer Success Manager

🚀 We're Hiring: Customer Success Manager (SMB/Mid-Market) — 100% Remote or Hybrid (Sydney)

Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.

Our client — a fast-growing, globally trusted legal technology company — is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.

💼 Why this role is worth your time:

✅ Genuine ownership — run your own book of business in a one-to-many model

✅ Real influence — shape product adoption, retention strategy, and customer outcomes, not just ticket resolution

✅ Cross-functional exposure — work directly with product, support, and executive teams

✅ Revenue impact — a clear path to grow ARR through cross-sell, upsell, and advocacy

✅ Remote-first — work from wherever you do your best work

✅ Backed by a platform legal teams and law firms already trust

🎯 What you'll be doing:

Building strategic relationships with a portfolio of small/mid-market accounts

Driving product adoption and understanding what "success" looks like for each customer

Becoming a trusted advisor customers rely on — not just a point of contact

Partnering across product, support, and leadership to solve customer problems fast

Creating content and resources that help customers get more value, faster

Building actionable business plans tied to each customer's real goals

Owning retention — knowing exactly what drives it and what threatens it

Growing ARR through cross-sell, upsell, and turning happy customers into advocates

Spotting and fixing friction points in the customer experience before they become churn risks

🙌 What you bring:

A natural relationship-builder who customers trust and enjoy working with

Sharp communication and presentation skills

Strong organisational instincts — you don't let things fall through the cracks

A collaborative mindset — you get things done through people, not around them

Genuine customer orientation paired with solid business acumen

A problem-solver's brain

✔️ What you'll need:

Bachelor's degree in a business discipline (or equivalent experience)

4+ years in software/tech — account management, customer success, consulting, training, or project management

Legal industry experience is a strong plus, but not essential

Originally posted on Himalayas